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Motorcycle Sales Associate
Motorcycle endorsement required
Tow motor experience helpful
General maintenance of building
Certified Technician - 3 Years Experience
Set-up, repair, maintain and customize internal and external customers’ motorcycles in accordance with factory specifications and procedures.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Complete work to ensure targeted levels of proficiency.
Accept work assignments from Service Writer/Manager.
Request parts for the job as early as possible when needs become known.
Identify runability issues or malfunctions accurately via test rides and other diagnostic methods.
Perform service, repair and customization work in accordance to factory specifications.
Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
Communicate regarding work-in-progress to ensure customer may be informed timely of any changes, delays, additional work needed, and when work has been completed.
Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted.
Inspect pre-owned motorcycles.
Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
Complete repair order, set-up and pre-delivery inspection documentation, warranty logs, and proper filing.
Demonstrate superior product knowledge of parts and accessories, including fit, function, style and installation requirements.
Assist in maintaining a safe environment for work which is clean and free of hazards. Take precautions to prevent accidents and wear personal protective equipment.
Provide prompt, dependable, high quality vehicle service to internal and external customers.
Excellent customer service confirmed through an internal scoring system, feedback, repeat business, referrals.
Daily Schedule managed to make the most of dealership resources & vehicles.
Provide customer with an overview of work performed at vehicle delivery, as needed.
After job is finished ensure proper completion and filing of paperwork.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Other duties as assigned.
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